Shipping Policy

🚚 Fast and Reliable Delivery

We aim to deliver your order quickly, safely, and securely.
Whenever possible, we ship and process orders from domestic warehouses.

 

1. Shipping Fee

✔ Free shipping on all orders (standard delivery)
(No minimum purchase amount)

 

2. Processing Time

• Orders are processed within 1-2 business days.
• Orders placed after the cutoff time will be processed on the next business day.

 

3. Delivery Time

• Estimated delivery: 1-5 business days
• Delivery times may vary depending on the delivery area and carrier.

👉 Most orders arrive sooner than expected.

 

4. Shipping Carriers

We ship through the following reliable carriers:

• Sagawa Express
• Yamato Transport

📦 Tracking information will be provided within 24-48 hours after shipment.

 

5. Delivery Area

• Free shipping is available throughout mainland Japan.
• We do not ship to PO Boxes or APO addresses.

👉 Please contact us for international orders.

 

6. Split Shipments

Some orders may be shipped in multiple parcels depending on product availability.

 

7. Delays and Exceptions

While we strive for prompt delivery, delays may occur due to:

• Carrier issues

• Weather conditions

• High-demand periods
  

👉 We will assist you if any issues arise.

 

8. Address Accuracy

You are responsible for providing accurate shipping information.

👉We are not responsible for delays or losses caused by incorrect addresses.

 

9. Damaged or Lost Items

If your order arrives damaged or is lost:

• 👉 Please contact us immediately.
• 👉 We will help resolve the issue as quickly as possible.

📧 service-jp@vatrerpower.com

 

10. Important Note

We recommend waiting until your product arrives before arranging any installation or service.

 

11. Our Commitment

• ✔ Prompt Processing
• ✔ Reliable Delivery
• ✔ Quick and Attentive Support